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SpatialNews Press Release

City of Richardson, Texas, to Deploy Integrated ArcGIS/Document Management System

    GTI Provides Software, Implementation Services Based on ESRI Technology

    Redlands, California—–The city of Richardson, Texas, is deploying an integrated ArcGIS/document management system as its enterprise geographic information system (GIS) environment, automating and streamlining how it manages, disseminates, and uses information. GIS Technology, Inc. (GTI) is providing software and implementation services based on ESRI technology. GTI was initially contracted to install a FileNET-based integrated document management system and link it to the city’s GIS in September of 2001. The city has now entered the implementation phase of the system.

    “The city has recognized the advantages of integrating GIS with document management,” says Jeff Hecht, chief executive officer, GTI. “It will be able to spatially enable documents that, up until now, have resided in a manual storage system with limited access and consuming valuable floor space. The city is going to have a unique capability here that few cities can match.”

    “Our city hall is limited in space, and we were faced with the prospect of losing even more space to document storage,” says Sylvia Kendra, GIS project manager, city of Richardson. “We needed to solve the space problem, but more importantly we wanted to change the way we do business. The ArcGIS/integrated document management (IDM) integration enabled us to accomplish both goals.”

    “The city of Richardson showed tremendous leadership and vision in outlining the solution it wanted,” says Amy Thorson, corporate alliance representative, ESRI. “GTI is a leader in providing integrated ESRI and FileNET solutions. ESRI’s relationships with best-of-breed solution providers like GTI help us focus on providing the best technology possible while leveraging the industry expertise of other organizations.”

    GTI supplied the city with FileNET’s Panagon software solution as the preferred document management system as well as provided IDM for ArcGIS and IDM for ArcIMS middleware solutions. IDM for ArcGIS includes powerful tools for creating and manipulating connections between the two information sources. IDM for ArcIMS extends integrated access to GIS and document information to remote locations via the Web. In addition, the city of Richardson has retained GTI to design the document repository, recommend adjustments to the existing GIS database, train staff, and design and implement the integration of the GIS/document management system.

    The integrated ArcGIS–FileNET solution will replace paper and manual document management and indexing methods including hanging file folders and microfiche machines. Faster, more efficient data management will significantly reduce the number of hours spent retrieving information, whether for planning and zoning, economic development, property assessment, or a myriad of other government application areas. The new solution also provides remote data access, meaning users from various offices can digitally retrieve information rather than having to physically visit one site for submitting information requests.

    The city of Richardson has completed the pilot stage of the project and is currently loading documents. Planning documents, as-built drawings, plats, building inspection records, and ordinances are being incorporated into the document repository and linked to the city’s existing GIS. With completion of the database design, the city of Richardson will be undertaking a pilot test of the system that will involve three of the city’s departments. Use of the integrated GIS/document management system will then be extended throughout the city. The city will be integrating both thick and thin clients in this Internet-enabled solution. A large number of users will access the system via the Internet and a thin client, while a smaller number of users will be utilizing thick clients on a limited number of desktops.

    About ESRI

    For more than 30 years, ESRI has been the leading developer of GIS software with more than 300,000 clients worldwide. ESRI also provides consulting, implementation, and technical support services. In addition to its headquarters in California, ESRI has regional offices throughout the United States, international distributors in more than 90 countries, and more than 1,400 business partners. ESRI’s goal is to provide users with comprehensive tools to help them quickly and efficiently manage and use geographic information to make a real difference in the world around them. ESRI can be found on the Web at

    About GIS Technology, Inc.

    GIS Technology, Inc. (, is an ESRI developer and reseller that provides a full range of GIS services including consulting, application development, systems integration, and training. GTI is noted for its off-the-shelf Internet/Intranet products and its experienced staff of GIS professionals and programmers. GTI is located at 220 Orange Street, Redlands, California 92374 (tel.: 909-798-8030, e-mail:

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